Selecting the correct country allows us to direct you to the most appropriate site for local shipping and taxes.

If you wish to make any changes to your order before it’s despatched, please email our sales operations team at [email protected]

Once you have placed your order, you will receive an order confirmation email immediately. You will receive an update within 1-3 days (depending on the day the order is placed) to confirm that your order is being processed, and we will then contact you to advise a despatch date. If you have any questions about your order, please email us at [email protected] or phone your preferred showroom.

Once you have placed your order, you will receive an order confirmation. If you wish to receive an invoice, please email us at [email protected] and we will be happy to assist you.

We accept all major credit cards.

Savoir has showrooms in major cities worldwide, including London, New York, Paris, and Dusseldorf.
For a complete list and details of our showrooms, please visit our showroom page.

We encourage customers to visit our showrooms to experience our beds first-hand. Our sleep experts will guide you through the range and help you find the perfect bed for your needs.

Savoir’s beds can also be found in select hotels around the world. To find out where you can experience a Savoir bed for the night, you can visit our hotel page.

Walk-ins are welcome; however, to ensure that you receive personalised attention from our bed specialists, you may wish to book an appointment. You can schedule a visit through our website or by contacting your nearest showroom.

During your visit, you’ll have the opportunity to try out our different beds, explore our range of mattresses and headboards, and discuss your sleep preferences with our experts. We’ll provide you with a tailored consultation to help you find your perfect sleep solution. You can plan your next visit by selecting your preferred showroom.

Our prices are consistent across all channels. However, visiting a showroom allows you to explore full customisation options that may affect the final price.

To find out more, the full list of our showrooms can be found here.

Our bed specialists can process your order in the showroom, including any customisations you desire. You can see the complete list of our showrooms here.

Our showrooms have a wide range of fabric and material samples for you to see and feel, helping you to make the best choice for your bed. If required, we can order swatches and get them delivered to you.

We ship beds anywhere in the world. Please contact your nearest showroom for a quote.

For online orders, we currently only deliver to the United Kingdom and the United States. If you live outside these areas, you can still order any of our products by contacting a showroom.

We offer a white-glove delivery service for beds. Please contact your nearest showroom for a quote.

For ONLINE ACCESSORY ORDERS only, we offer complimentary delivery on all purchases in the UK and for orders over $500 in the US.

Bed linen and bedding are packed into cardboard boxes for safe transportation. If your item is damaged on arrival, please contact us at [email protected]

Unfortunately, we are not currently able to offer a gift-wrapping service.

Our bed linen is proudly made in small batches in England. If a particular size is out of stock, it will be made to order for you. Sometimes, this leads to a slight delay in delivery. To ensure you know when to expect your items, one of our team will let you know the lead time.

Our bedding is made in Austria and Germany, and we carry stock of all the main sizes. However, a specific size may need to be ordered for you, so it can take longer to arrive. In this situation, our team will always advise you as soon as they receive your order. If your item is urgent, please add a note in the comments box when you place your order.

We want you to be delighted with your purchase, but if you are not, you can return or exchange an item within 14 days of receipt, provided the products are returned complete, in perfect condition, unused, and with their original packaging (unless faulty or misdescribed). Unfortunately, we cannot accept returns on made-to-order items (unless faulty or misdescribed).

For hygiene reasons, we cannot accept returns for bed linen, duvets, and pillows if the sealed packaging has been opened. To return or exchange an item bought online, please email [email protected] with your order number, and we will email details about how to return it. Please return your item within 14 days of letting us know.

We aim to process refunds 1-2 days after receipt of the goods. If you have not received your refund confirmation within 5 days, please get in touch at [email protected].

No, unfortunately, we cannot accept online returns to our stores.

Yes, we can arrange for your order to be delivered to the showroom if this is more convenient. Any items need to be collected within 7 days.

You can arrange an exchange by contacting our team at [email protected].

All our beds are made to order to the client’s specifications. We are, therefore, unable to accept returns or exchanges on beds. Returns are only permitted in the rare occurrence that a product is granted faulty.  For any specific enquiries or concerns regarding your Savoir bed, please get in touch with a showroom.

We offer a Remake Guarantee for the Savoir Nº1 bed and Savoir Nº2 bed. If you wish to have the tension of your mattress altered to be softer or firmer, please notify us within six weeks of delivery, and we will happily make the relevant alterations free of charge.

The full details of this policy can be found on our terms and conditions page.

The sales operations team is based in the UK and operates Monday to Friday 9 am to 5 pm (BST). If you are in the US, please contact the showroom via phone + 1 646 767 9935, email [email protected] or use our live chat on the website. Our team is available Monday to Friday 10 am-6 pm (EDT).

We use Opayo in the UK and Stripe in the US for payment processing. No card details are stored on our systems.

We take customer data very seriously. All online orders are handled directly by the Savoir team. This includes processing, order fulfilment, despatch and returns.

Our mattress and bed linen care guide can be found here. If you have any questions about care, please don’t hesitate to contact our customer service.

Following correct care procedures is vital for preserving the quality of your mattress and prolonging its lifespan. Our comprehensive care guide outlines the essential information you need to ensure that you get the most from your Savoir mattress.

Savoir’s bedding and bed linen will last for years, provided you follow the correct cleaning advice.

The information related to product care can be found via our care guide. Always refer to the product’s care label.

Giza is a rare variety of Egyptian cotton, which is widely considered to be the finest and most luxurious in the world. There are a few varieties of Egyptian Giza cotton, but we select Giza 87 for its softness, high uniformity, and stretch resistance. We offer both sateen and percale, which are woven in mills in Italy that can handle very fine fibres.

You can read our full article on Giza cotton here.

Savoir Beds provides a comprehensive 25-year guarantee covering key elements of your bed. This guarantee ensures protection for the original buyer against specific structural issues, including metal spring and frame breakage. For a comprehensive overview of the guarantee’s specific terms and conditions, please visit our dedicated guarantee page.

The cost of our beds varies depending on the model and customisation options. Each bed is handcrafted using the finest natural materials, ensuring a luxurious sleep experience tailored to your needs. Please contact your nearest showroom for a price list.

Savoir Beds has a rich heritage dating back to 1905. Originally established to provide exceptional beds for the Savoy Hotel in London, our heritage covers over a century of craftsmanship. Each bed is still handmade in the UK using traditional techniques handed down from generation to generation.

For more information, visit our craftsmanship page.

Our difference lies in our commitment to:

• Craftsmanship
• Natural materials
• Custom and bespoke
• Over a century of bed-making expertise
• Individual attention to each bed’s creation

You can learn more about our brand commitment and approach to production by following this page here.

Yes, Savoir Beds has collaborated with numerous renowned designers, including Francis Sultana, who designed our exclusive Louis Bed.

We’ve also created bespoke beds for luxury hotels, and high-profile clients worldwide.

To discover more about our design collaborations, please visit this page here.

Savoir Beds maintains an exclusive approach, handcrafting fewer than a thousand beds a year. This limited production ensures that each bed receives meticulous attention and maintains our high standards of craftsmanship.

To learn more about our approach, you can visit our stories page.