Online Customer Care
Savoir Customer Care team are always happy to help you with any questions you may have regarding your online shopping experience: product information, bed sizing, stock or information on returns and exchanges. We can also help to locate one of our global showrooms for a more personal shopping experience.
Email us: firstname.lastname@example.org
United Kingdom: +44 20 8453 6464 or +44 20 8453 6474
Opening hours: Monday to Friday 9.00-5.00pm
Savoir currently only ships to the United Kingdom. If you are based outside the UK and wish to place an order, please contact our customer service team on +44 20 8838 4838.
Savoir’s Online Store uses DHL and UPS for all shipments made to the United Kingdom. We offer free standard shipping over £500.
Normally the time of standard delivery within United Kingdom is 2-5 business days (Monday-Friday), after Savoir has accepted and confirmed your order. Order tracking information will be provided once your order has been dispatched.
Shipping lead times
|Standard shipping||2-5 business days|
|Send with my bed||your order will be dispatched with your bed order|
|UPS Standard||1 business day, delivery by end of day|
|UPS Express Saver||1 business day, delivery typically by 12.00 noon|
|UPS Express||1 business day, delivery typically by 10.30am|
|DHL Domestic Express||1 business day, delivery by end of day|
|DHL Domestic Express 12:00||1 business day, delivery by 12.00 noon|
|DHL Domestic Express 9:00||1 business day, delivery by 9.00am|
Returns and Exchanges Online
We want you to be delighted with your purchase but if you are not, you can return or exchange an item within 14 days of receipt provided the products are returned complete, in perfect condition, unused and with its original packaging (unless faulty or misdescribed).
For hygiene reasons, we cannot accept returns for bed linen, duvets and pillows if the sealed packaging has been opened.
To return or exchange an item bought online, please email email@example.com with your order number and we will email details about how to return. Please return your item within 14 days of letting us know. Unfortunately, we cannot accept returns to stores.
Please note: Returns are not possible on any Custom or Bespoke items you have ordered (unless faulty or misdescribed), as these are specially commissioned items personalised for you, such as items made to a custom size or with custom embroidery. To avoid disappointment, please check whether an item is returnable before ordering.
Your refund will be returned to the original purchaser’s credit card. We are not able to refund postage charges. We always aim to handle your return and refund your purchase within 5 days of receiving the return, but this may take 14 days during exceptionally busy periods. For any queries about returning items please email firstname.lastname@example.org