Frequently Asked Questions

Every Savoir mattress is handcrafted to order using the finest natural materials and traditional techniques refined over generations. Each Savoir mattress is tailored to your preferred comfort level and built for exceptional durability, breathability, and support.

From our handcrafted Nº1 and Nº2 mattresses, made in London using natural fillings such as horsetail, wool, and cotton, to the Nº3, Nº4, and Nº5 models, every design is created to promote restorative sleep through superior temperature regulation, moisture control, and long-lasting comfort.

Each Savoir mattresses is made with the same commitment to craftsmanship, quality, and personalised comfort. The result is a sleep experience designed to last for decades.

Discover the Savoir mattress that's right for you.

Choosing the right bed is one of the most important investments you can make for your wellbeing. Key considerations include support, base, size, materials, and design.

The right level of support helps keep your spine properly aligned while you sleep. At Savoir, we handcraft split-tension mattresses, allowing each partner to enjoy their preferred comfort level within the same bed. A well-crafted base is equally important, providing the foundation needed to support both the mattress and the sleeper.

Size also plays a significant role in sleep quality. As a general rule, choose the largest bed your space can comfortably accommodate. When it comes to fillings, natural materials such as horsetail, wool, and cotton offer superior breathability, comfort, and longevity.

Finally, your bed should reflect your personal style as well as your sleep needs. With a range of handcrafted designs, Savoir beds combine exceptional comfort with timeless aesthetics.

Because a bed is a long-term investment, we recommend visiting one of our showrooms to experience different mattress tensions and find the Savoir bed that feels perfect for you.

Find the right bed for my needs.

Choosing the right bed is an important decision and one that shouldn’t be rushed. As we spend around a third of our lives in bed, finding the right level of comfort and support can have a lasting impact on your wellbeing.

We recommend visiting one of our global showrooms, where you can experience different mattresses and comfort levels firsthand. Our Sleep Specialists will guide you through the process, helping you find the bed best suited to your individual needs and preferences.

A Savoir bed is an investment in better sleep, providing exceptional comfort, support, and craftsmanship for years to come.

A Savoir bed is an investment in long-term comfort, wellbeing, and craftsmanship. Handmade using the finest natural materials including horsetail, wool, and cotton.

Our beds are designed to provide exceptional breathability, temperature regulation, and durability. These natural fillings help support deeper, more restorative sleep while maintaining their performance for decades.

For those seeking a truly personalised sleep experience and lasting quality, a Savoir bed can offer benefits that endure for years to come.

Our beds are made with only the finest natural materials, for a calming, restful night’s sleep.

Explore our range of handcrafted bed designs.

The cost of our beds varies depending on the model and customisation options. Each bed is handcrafted using the finest natural materials, ensuring a luxurious sleep experience tailored to your needs. Please contact your nearest showroom for a price list.

Giza is a rare variety of Egyptian cotton, which is widely considered to be the finest and most luxurious in the world. There are a few varieties of Egyptian Giza cotton, but we select Giza 87 for its softness, high uniformity, and stretch resistance. We offer both sateen and percale, which are woven in mills in Italy that can handle very fine fibres.

You can read our full article on Giza cotton here.

Our mattress and bed linen care guide can be found here. If you have any questions about care, please don’t hesitate to contact our customer service.

Following correct care procedures is vital for preserving the quality of your mattress and prolonging its lifespan. Our comprehensive care guide outlines the essential information you need to ensure that you get the most from your Savoir mattress.

Savoir’s bedding and bed linen will last for years, provided you follow the correct cleaning advice.

The information related to product care can be found via our care guide. Always refer to the product’s care label.

Savoir Beds provides a comprehensive 25-year guarantee covering key elements of your bed. This guarantee ensures protection for the original buyer against specific structural issues, including metal spring and frame breakage. For a comprehensive overview of the guarantee’s specific terms and conditions, please visit our dedicated guarantee page.

Savoir Beds has a rich heritage dating back to 1905. Originally established to provide exceptional beds for the Savoy Hotel in London, our heritage covers over a century of craftsmanship. Each bed is still handmade in the UK using traditional techniques handed down from generation to generation.

For more information, visit our craftsmanship page.

Our difference lies in our commitment to:

• Craftsmanship
• Natural materials
• Custom and bespoke
• Over a century of bed-making expertise
• Individual attention to each bed’s creation

You can learn more about our brand commitment and approach to production by following this page here.

Yes, Savoir Beds has collaborated with numerous renowned designers, including Francis Sultana, who designed our exclusive Louis Bed.

We’ve also created bespoke beds for luxury hotels, and high-profile clients worldwide.

To discover more about our design collaborations, please visit this page here.

Savoir Beds maintains an exclusive approach, handcrafting fewer than a thousand beds a year. This limited production ensures that each bed receives meticulous attention and maintains our high standards of craftsmanship.

To learn more about our approach, you can visit our stories page.

Savoir has showrooms in major cities worldwide, including London, New York, Paris, and Dusseldorf.
For a complete list and details of our showrooms, please visit our showroom page.

We encourage customers to visit our showrooms to experience our beds first-hand. Our sleep experts will guide you through the range and help you find the perfect bed for your needs.

Savoir’s beds can also be found in select hotels around the world. To find out where you can experience a Savoir bed for the night, you can visit our hotel page.

Walk-ins are welcome; however, to ensure that you receive personalised attention from our bed specialists, you may wish to book an appointment. You can schedule a visit through our website or by contacting your nearest showroom.

During your visit, you’ll have the opportunity to try out our different beds, explore our range of mattresses and headboards, and discuss your sleep preferences with our experts. We’ll provide you with a tailored consultation to help you find your perfect sleep solution. You can plan your next visit by selecting your preferred showroom.

Our prices are consistent across all channels. However, visiting a showroom allows you to explore full customisation options that may affect the final price.

To find out more, the full list of our showrooms can be found here.

Our bed specialists can process your order in the showroom, including any customisations you desire. You can see the complete list of our showrooms here.

Our showrooms have a wide range of fabric and material samples for you to see and feel, helping you to make the best choice for your bed. If required, we can order swatches and get them delivered to you.

We ship beds anywhere in the world. Please contact your nearest showroom for a quote.

For online orders, we currently only deliver to the United Kingdom and the United States. If you live outside these areas, you can still order any of our products by contacting a showroom.

We offer a white-glove delivery service for beds. Please contact your nearest showroom for a quote.

See below the shipping cost for online accessory orders only:

• United States: $10 for orders under $500. Free shipping for online orders over $500.
• United Kingdom: Free shipping for all online orders.
• European Union: €20 for all online orders.

Bed linen and bedding are packed into cardboard boxes for safe transportation. If your item is damaged on arrival, please contact us at info@savoirbeds.co.uk

Unfortunately, we are not currently able to offer a gift-wrapping service.

Shipping

This information only applies to bedding & bed linen orders placed online through our website. For information about your bed or accessories order placed by phone or directly with a showroom, please contact your local showroom.

Savoir currently ships online orders to the United States, United Kingdom and countries within the European Union. If you are based outside of these countries and wish to place an order, please contact our customer service team.

Online orders are fulfilled with DHL, UPS and Fedex.

Normally, the time of standard delivery is 2-5 business days (Monday-Friday), after Savoir has accepted and confirmed your order. This excludes items which are made-to-order, for which you will be contacted separately about the lead time. Order tracking information will be provided once your order has been dispatched.

Shipping Lead Times (bed linen and bedding only)

• Standard shipping: 2-5 business days. Orders are usually despatched within 1 business day.
• Send with my bed: your order will be dispatched with your bed order.

Shipping cost

• United States: $10 for orders under $500. Free shipping for online orders over $500.
• United Kingdom: Free shipping for all online orders.
• European Union: 20€ for all online orders.

We want you to be delighted with your purchase, but if you are not, you can return or exchange an item within 14 days of receipt, provided the products are returned complete, in perfect condition, unused, and with their original packaging (unless faulty or misdescribed). Unfortunately, we cannot accept returns on made-to-order items (unless faulty or misdescribed).

For hygiene reasons, we cannot accept returns for bed linen, duvets, and pillows if the sealed packaging has been opened. To return or exchange an item bought online, please email returns@savoirbeds.co.uk with your order number, and we will email details about how to return it. Please return your item within 14 days of letting us know.

We aim to process refunds 1-2 days after receipt of the goods. If you have not received your refund confirmation within 5 days, please get in touch at info@savoirbeds.co.uk.

No, unfortunately, we cannot accept online returns to our stores.

Yes, we can arrange for your order to be delivered to the showroom if this is more convenient. Any items need to be collected within 7 days.

You can arrange an exchange by contacting our team at info@savoirbeds.co.uk.

All our beds are made to order to the client’s specifications. We are, therefore, unable to accept returns or exchanges on beds. Returns are only permitted in the rare occurrence that a product is granted faulty.  For any specific enquiries or concerns regarding your Savoir bed, please get in touch with a showroom.

We offer a Remake Guarantee for the Savoir Nº1 bed and Savoir Nº2 bed. If you wish to have the tension of your mattress altered to be softer or firmer, please notify us within six weeks of delivery, and we will happily make the relevant alterations free of charge.

The full details of this policy can be found on our terms and conditions page.

The sales operations team is based in the UK and operates Monday to Friday 9 am to 5 pm (BST). If you are in the US, please contact the showroom via phone + 1 646 767 9935, emailNYuptown@savoirbeds.comor use our live chat on the website. Our team is available Monday to Friday 10 am-6 pm (EDT).

We use Opayo in the UK and Stripe in the US for payment processing. No card details are stored on our systems.

We take customer data very seriously. All online orders are handled directly by the Savoir team. This includes processing, order fulfilment, despatch and returns.